An independent, community-centred practice offering excellent and affordable veterinary care for pets and their owners in and around Tunbridge Wells.

Established over 30 years ago, our aims remain the same - to provide clinical excellence in a caring, compassionate environment and to keeping our prices as fair as possible. As an independent practice we do not have shareholders to answer to or growth targets to meet.

New registrations

Due to overwhelming demand we have made the difficult decision to close our books to new pet owners for the time being. This isn't a decision we have taken lightly but it is essential that we are able to provide a service for our existing patients. We have set up a waiting list for new registrations - to be added to this list please call reception on 01892 546000 or email reception@dacrehouse.co.uk. We are working hard to increase capacity and will have our Pembury branch open as soon as we can.

Pet Travel: Brexit Update

From 1st January 2021, GB will become a “Part 2 Listed Third Country” under the EU Pet Travel Scheme. A current EU pet passport issued in GB will not be valid for travel to the EU or Northern Ireland from 1st January 2021. Click here for our summary or, for the latest advice, visit gov.uk.

COVID-19

We are providing a near-normal range of services but are still asking owners to remain outside the clinic and are not able to carry out home visits. We apologise for the inconvenience this causes, especially in the colder weather.

Our opening hours will remain the same but you should NOT attend the clinic unless you have an appointment booked or are collecting pre-ordered medication/food.

As usual, we require 24 hours' notice to supply prescription medication. This requirement is not new but, whilst we have generally been able to accommodate last-minute orders, covid protocols within the clinic now make this much harder and last-minute orders may now involve a longer wait and create delays for other pet owners.

As before, do not attend the clinic if you have covid symptoms or are required to self-isolate. Our policy of conducting consultations outdoors remains in place - please respect our staff and other pet owners by maintaining social distancing in the car park and garden.

Thank you all for your continued support and to those of you who have sent messages of encouragement over recent months.

PetPlan Awards

We are proud to have been nominated for the PetPlan Practice of the Year award for the last five years running - a big thanks to those who voted. We will continue to strive to provide the best care for our patients. A number of our staff members have also received nominations in their individual categories!

Animal Health and Welfare

Dacre House is proud to be a member of the International Society of Feline Medicine and the Rabbit Welfare Association and Fund. We carry out work for a number of charities including the Dogs Trust, Cats Protection and the RSPCA.

Education and Training

We are keen to promote learning. Our vets are regularly attending meetings and undertaking courses; a number of our support staff have completed diplomas with us or are currently studying in partnership with various colleges. We offer training placements for veterinary students and work experience for school pupils.

I wish to thank you for doing what had to be done in such a dignified and professional way but with a degree of sympathy and understanding. You not only acted correctly but said the right things and in the right way. You are a credit to the practice and your profession. Thank you.

Thank you for helping Niya.

Thank you so much for making our dog feel better and looking after her. What would she do without you! Thank you for being there for her. Very much appreciated. All the best!

Dear Bradley, Winnie and I would like to say thank you so much for your help. Winnie is so much better now, eating everything in sight!

To the staff at Dacre House. Thank you so much! You guys have been so amazing helping me look after Twinkle. You have been so helpful and thanks to you she will hopefully make a full recovery. I can't appreciate your care enough. See you soon with my other two nutty kittens, love...